Refund policy

Returns Policy

Unwanted Items

• You may return unwanted items within 30 days of receipt.
• Items must be unused, unopened, and in their original packaging.
• Returns must be in a re-sellable condition.
• All returns must include:
  
• A valid receipt with tracking number. 
• Your details and order reference number. 
  
• You are responsible for the cost of return postage.
• Items must be returned in protective packaging.
• We reserve the right to refuse a refund if items are returned damaged or not in accordance with this policy.

Incorrect Items

• Please check your order on delivery and notify us of any errors as soon as possible.
• Some items may arrive in outer packaging that differs from the product description.
• If you receive an incorrect item:
  
• We will arrange collection of the incorrect item at a convenient time.

Refunds for Unwanted Items

• Once returned items are received and inspected, we will issue a refund provided they meet our return conditions.
• Refunds will be made to the original payment method.
• Please allow a reasonable processing time after inspection.

Damaged or Faulty Items

• If your item arrives damaged, please contact us promptly so we can arrange a suitable solution.
• All returned items are inspected.
  
• If confirmed faulty, we will offer a replacement or refund.
• If not deemed faulty, we cannot offer a refund or replacement.